Refunds Policy

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At Kim Sun Young, your satisfaction is our priority. While we strive to deliver the best hair care experience, we understand that concerns may arise. To address these, we have established the following refund policy:

‍1. Timeframe for Raising Concerns

To ensure the best outcome, clients are asked to raise any concerns about their hair service no later than seven (7) days after the appointment, presenting their hair in its true post-service condition.

‍2. Assessment by the Hairdresser  

Upon receiving a concern or complaint, one of our experienced hairdressers will be assigned to assess the condition of your hair and review the specific service requests you made during your appointment. This assessment is crucial in determining the appropriate course of action.

‍3. Presentation to Location Manager  

If the hairdresser determines that your concern is valid and requires further action, they will present the case to the location manager. The location manager will carefully review all relevant information, including the hairdresser's assessment, your service request details, and your hair presented in its true post-service condition.

‍Refund or Resolution Options‍

- Based on the assessment and the location manager's review, we will offer one or more of the following resolutions:    

- A complementary service or treatment to rectify the concern.    

- Product replacement or refund, if applicable.

- Full or partial refund of the service cost.  

‍Important Notes

- Please keep in mind that the success of any hair service also depends on your post-service care and maintenance. Our hairdressers will provide you with guidance on maintaining your hairstyle or colour.  

- Refunds or resolutions will be provided at the discretion of the location manager and in accordance with the specific circumstances of the concern.  

- Our goal is to resolve concerns to your satisfaction promptly and fairly.

‍How to Raise a Concern

- To initiate the refund process, please contact our salon directly no later than seven (7) days after your service, presenting your hair in its true post-service condition.

- You can reach us via phone at 0409 477 450 (Strathfield), 9264 5800 (Liverpool Street), 0452 380 764 (Haymarket), by email at info@kimsunyoung.com.au, or visit us in person during our business hours.

- At Kim Sun Young, your satisfaction is our priority. We value your trust and are committed to resolving any concerns promptly. Please contact us with any questions regarding our refund policy.

‍Note: This refund policy is subject to change at our discretion. Please refer to our website or contact us directly for the most up-to-date policy information.