Frequently asked questions.

We can provide a more accurate price once we've seen your hair in person. For online enquiries, we can only provide our starting prices. You're welcome to drop by the salon for a quick estimate, or book an appointment and we can adjust the service after your stylist assesses your hair.

Longer or thicker hair may require more product and time to achieve your desired result. Any additional charges simply reflect the extra work involved, and we'll always discuss this with you beforehand.

For major colour changes, colour corrections, bleach, perms, or significant transformations, we recommend a consultation first. This allows us to assess your hair, discuss your desired result, and recommend the best approach for you.

Our stylists have different areas of expertise and experience levels. If you're looking for a specific service such as blonde, balayage, perms or Korean-style cuts, we're happy to recommend the right stylist based on your hair and desired result. Stylist pricing may vary depending on experience and expertise.

It depends on your hair's current colour, condition, and history. Feel free to bring an inspo photo — we'll assess your hair and let you know what's achievable, along with the best approach to get you as close to your desired result as possible.

Bleaching can affect the condition of the hair, but we take every precaution to minimise damage. We'll assess your hair first and recommend the safest approach based on its condition, history, and your desired result.

Box dye and black dye (henna) are very tricky to remove evenly from the hair. It isn't impossible, but it's definitely a more complicated process. It really comes down to seeing your hair and the state it's in, and figuring out whether it's worth lifting — it's not the same as working with virgin hair. Visit the salon and our stylists can give you an idea of what to expect.

It depends on your hair's current colour, history, and condition. For dark or previously coloured hair, achieving your desired blonde may take multiple sessions to protect the health of your hair. We'll assess your hair and recommend the safest approach to achieve your desired result.

Each perm creates a different type of curl and finish. A regular perm creates more defined, consistent curls, especially suited to shorter styles. A digital perm creates softer, more natural-looking waves and curls that are easier to style with a more relaxed finish. A setting perm creates larger, softer curls with a bouncy, voluminous finish. Not sure which is right for you? Bring an inspiration photo and we'll recommend the best option for your hair and desired look.

It depends on your hair's condition and colour history. Bleached or heavily processed hair may not be suitable for a perm, as it can increase the risk of damage. We'll assess your hair first and recommend the safest option for your desired result.

A perm typically lasts 3–6 months, depending on your hair type, the perm technique, and how you care for it at home. We'll also recommend the right products and styling routine to help maintain your curls and keep your hair looking its best.

It depends on the perm style you're after and your current hair length. If you're unsure, send us a photo of your hair along with your desired perm style and we can advise you.

To help your perm last and keep your curls looking their best, we recommend using moisturising, curl-friendly products, avoiding excessive heat, and following your stylist's aftercare advice. Your stylist can also show you how to style your curls at home.

Absolutely. You can view our latest perm results and styles on our Instagram. If you have a particular look in mind, feel free to show us an inspiration photo.

The best treatment depends on your hair's condition, needs, and history. We'll assess your hair and recommend the most suitable treatment, whether you're looking for hydration, repair, smoothness, or overall hair health.

Hair treatments can significantly improve the look, feel, strength and manageability of damaged hair, but they can't permanently reverse all damage. We'll assess your hair and recommend the right treatment to help improve its condition and prevent further damage.

A scalp treatment or head spa focuses on the scalp, helping to cleanse, refresh and improve scalp health. A hair treatment focuses on the hair itself, helping with concerns such as dryness, damage, frizz or lack of shine. Depending on your needs, we can recommend one or a combination of both.

It depends on your hair and scalp's needs. We have 7 different treatments you can choose from: Mucota (hydration and protein, 5 step), Milbon (hydration and protein, 5 step), Olaplex (structure bonding), PCC Treatment (structure bonding), Kérastase Fusio-Dose, Kérastase Masque and Metal Detox Treatment. Whether your hair is dry, damaged, weak or lacking shine, we can assess it and recommend the most suitable treatment. If you're unsure, simply let us know your concerns when booking and we'll guide you from there.

It depends on your hair and scalp condition, as well as your lifestyle and the services you have. As a general guide, treatments can be done every 4–6 weeks for ongoing maintenance. We'll recommend a schedule based on your individual needs.

The fastest way is to book online via our booking system. You can also call your closest salon directly.

Head over to your email inbox. The link to change or cancel your booking is in your confirmation email.

Walk-ins are welcome based on availability. We recommend booking ahead, especially on weekends.

Unfortunately, we're unable to offer appointments outside our advertised trading hours due to our tenancy requirements. We appreciate your understanding and recommend booking within our regular salon hours.

Our locations may have different stylists and areas of expertise. If you have a specific hairstyle, colour or perm in mind, send us your inspiration photo and we can recommend the location and stylist best suited to your desired look.

We have four Sydney salons: World Square, Haymarket, Strathfield Plaza and Liverpool Street CBD.

Yes — many of our stylists are Korean-trained and speak both Korean and English. Asian hair texture is what we work with every day, from cutting and perming through to colour, so your stylist understands how your hair behaves.

We use professional salon products selected to suit your hair and service, including L'Oréal, Moroccanoil, Kevin Murphy, La Biosthétique, Shiseido and Milbon. If you love a product we used during your appointment, just ask your stylist and we'll be happy to let you know what it was.

Yes, gift vouchers are available in salon and can be redeemed across our Sydney locations.

If something isn't quite right, please let us know within seven (7) days of your appointment. We'll assess the result and, where appropriate, arrange a complimentary adjustment or rework in line with our salon policy. Please avoid making changes elsewhere before we've had a chance to assess your hair.

Your satisfaction is important to us. If you have any concerns, please contact us promptly so we can understand what you're unhappy with and determine the best way to address it. Please note that results can vary depending on your hair's condition, history and suitability for the requested service. If you'd like to discuss your result, get in touch with our head office or your branch at info@kimsunyoung.com.au.

Please give at least 24 hours notice for cancellations or rescheduling so we can offer your slot to someone else.