Refund Policy

1. Timeframe for Raising Concerns

To ensure the best outcome, clients are asked to raise any concerns about their hair service no later than seven (7) days after the appointment, presenting their hair in its true post-service condition.

2. Assessment by the Hairdresser

Upon receiving a concern or complaint, one of our experienced hairdressers will be assigned to assess the condition of your hair and review the specific service requests you made during your appointment. This assessment is crucial in determining the appropriate course of action. Please avoid making changes elsewhere before we've had a chance to assess your hair.

3. Presentation to Location Manager

If the hairdresser determines that your concern is valid and requires further action, they will present the case to the location manager. The location manager will carefully review all relevant information, including the hairdresser's assessment, your service request details, and your hair presented in its true post-service condition.

Refund or Resolution Options

Based on the assessment and the location manager's review, we will come to a resolution with you.

How to Raise a Concern

• To initiate the refund process, please contact our salon directly no later than seven (7) days after your service, presenting your hair in its true post-service condition.
• You can reach us via phone at 0409 477 450 (Strathfield), 0451 317 644 (World Square), 0450 703 328 (Liverpool Street), 0452 380 764 (Haymarket), by email at info@kimsunyoung.com.au, or visit us in person during our business hours.
• At Kim Sun Young, your satisfaction is our priority. We value your trust and are committed to resolving any concerns promptly. Please contact us with any questions regarding our refund policy.